⟡ Frequently Asked Questions ⟡
SHOP PAY PAYMENT INSTALLMENTS
Q: Do you offer payment installments?
A: Yes, payment installments are offered through SHOP PAY (a partnership with Affirm). There are no fees and no impact on your credit score for signing up. You can split your balance into 4 interest-free payments every 2 weeks.
For Checkout Instructions click here: SHOP PAY
To learn more about this company click here: About Shop Pay
Gift Cards:
Q: What is the process for purchasing and gifting a gift card?
A: Shopify emails the gift card to the buyer or recipient automatically.
- The buyer checks out and enters the recipient’s email (optional) and a message.
- If no recipient is entered, the email goes to the buyer.
- The email contains the gift card code and a link to a page to view or print it.
- Buyers can also schedule a send date.
To redeem the gift card, enter the code at checkout.
SEARCH BAR:
Q: How do I search for my ring size?
A: In the search bar, type in your ring size using decimal numbers only
B: Search example: I'm a size 6 1/2; so I will type in 6.5 then click enter
C: Click on "View Description" to verify the size written in the description area of the listing
D: Ring sizes range from 2.5 - 14.5
RING SIZING *
Q: Do you offer ring sizing?
A: Yes, ring sizing is complimentary at no charge up to 2 sizes only. For adjustments greater than 2 sizes, the fee is $55. Click Here
B: Request your ring size in the message box / notes section of the Check-Out page.
"please resize this ring to 7.5"
C: You can always send us a message prior to purchasing if you have any questions or special requests. We will respond to your message usually within the hour or the same day.
- Contact Us Form
- Email: lorenayoungjewelry@gmail.com
- LIVE CHAT (click on Live Chat located on the lower right hand corner of the website)
Please Note:
- ring sizing applies to purchasers of rings from our website: lorenayoung.com
- Resizing the ring will remove the Patina finish, and it cannot be restored.
Q: How do I determine my ring size?
A: There are a few ways you can determine your ring size. The easiest method is to visit any jewelry store and have them measure your ring finger. The following online link will actually show you how you can determine your ring size. Click here: Determining Ring Size
SHIPPING
Q: How soon can I expect to recieve my order?
A: We offer free nationwide shipping via USPS Priority Mail with tracking at no extra charge. Delivery ranges from 3-5 business days, not including holidays or weekends. International shipping is available for an nominal fee. Click here for details: Shipping Policy
RETURN POLICY
Q: Do you offer returns or exchanges?
A: Yes, we offer a hassel-free 30-day return or exchange. Click here for details: Return Policy
AUTHENTICITY OF MATERIALS
Q: Are your jewelry pieces authentic and genuine?
A: Yes, all Fine jewelry and Native American jewelry are made of real solid .925 sterling silver and 10k - 18k solid gold materials. Both the .925 and karats (K) are specified in the listing description and stamped on the inner piece of the jewelry item. The description will clearly define whether or not the jewelry materials are real, simulated, or plated.
All gemstones (turquoise, diamonds, etc...) are all natural and authentic unless specified lab-created or otherwise in the description.
Click here to review the GIA website for more detailed information: GIA Laboratory Worldwide
NATURAL VS. LAB-CREATED GEMSTONES
Q: Are your gemstones, including diamond stones, authentic?
A: We sell both natural and synthetic gemstones. The description will clearly define the exact information of the gemstones whether it is natural or lab-created.
Click here to review the GIA website for more detailed information: GIA Laboratory Worldwide
ENVIRONMENTAL, SOCIAL, AND GOVERNANCE
Q: Are your products ethically sourced or environmentally friendly?
A: Yes, our products are ESG friendly, sourced ethically and crafted with a commitment to environmental sustainability, ensuring both the well-being of workers and the planet.
WARRANTY / GUARANTEE
Q: Is there a warranty or guarantee for the items purchased?
A: Yes, our jewelry collection is guaranteed to be free from any defects or we will replace, exchange, or offer you a full refund. At this time, we do not offer any extended warranties.
APPRAISALS
Q: Are appraisals inlcuded?
A: A jewelry piece valued at $5,000 or more comes with an appraisal at no additional cost. However, you must submit your request during the checkout process in the notes section. There is a $50 charge for apprasals for jewelry pieces under $5,000.
WHOLESALE
Q: Do you offer wholesale prices?
A: Yes, we do offer wholesale prices for resellers.
Buy 10 items, Get an Extra 5% Off the Sale Price
Buy 25 items, Get an Extra 10% Off the Sale Price
These discounts will be combined with any sales promotion event presented during that time (usually 10% or 15% off the retail price).
AFFILIATE / DROPSHIPPING
Q: Do you participate in the affiliate marketing and/or dropshipping program for resellers?
A: No, not at this time.
JEWELRY CARE
Q: How do I clean my jewelry?
A: Cleaning jewelry requires gentle care to maintain its shine and longevity. Start by preparing a mild cleaning solution using warm water and a few drops of dish soap or jewelry cleaner.
Soak the jewelry in the solution for a few minutes to loosen any dirt or grime. Use a soft-bristled toothbrush or a jewelry brush to gently scrub the surface, paying attention to intricate details and crevices. Rinse the jewelry thoroughly under lukewarm water to remove any soap residue.
For delicate pieces or those with gemstones, consider using a soft cloth for wiping instead of brushing. Pat the jewelry dry with a clean, lint-free cloth and allow it to air dry completely before storing it in a jewelry box or pouch to prevent tarnishing.
Regular cleaning and proper storage will help keep your jewelry looking its best for years to come.
CONTACT US
Q: How can I contact you if I have questions?
A: We are very transparent and can be reached through various social media outlets. Click here to send us a direct message. Our response time is within 24 hours. We'd love to hear from you! CONTACT US